Is GetYourGuide Legit Or A Big Scam? Review (2023)

Is GetYourGuide Legit?

If you’re planning your next adventure and searching for the best tours and activities, you’ve probably come across But you might be wondering, “Is GetYourGuide legit?” Well, you’ve come to the right place to find out! In this article, we’ll delve into the world of GetYourGuide, exploring its legitimacy, reputation, pros, and cons to help you make an informed decision about using this platform to enhance your travel experiences.

Introduction of GetYourGuide

Before diving into the details, let’s know what GetYourGuide is about. GetYourGuide is a reputable German-based online marketplace that connects travelers with a wide array of tours and activities in over 150 countries. Established in 2009, the company has become one of the largest tour operators worldwide, catering to adventure enthusiasts and curious wanderers’ needs.

The Legitimacy of GetYourGuide

  1. Trustpilot Ratings: GetYourGuide has garnered a solid reputation for customer service and reliability, reflected in its 4-star rating on Trustpilot. With over 27,000 reviews, the platform has managed to maintain a positive image, demonstrating its commitment to customer satisfaction.
  2.  Strong Financial Backing: Investors such as Sequoia Capital and Temasek Holdings have shown their confidence in GetYourGuide’s potential, providing the company with strong financial backing. This further solidifies its position as a legitimate and stable entity in the travel industry.

Exploring the Pros and Cons

Pros of Using GetYourGuide

  • A Plethora of Options: GetYourGuide boasts the industry’s most comprehensive range of tours and activities, offering travelers diverse experiences.
  •  User-Friendly Booking Process: The platform’s user interface is designed to make booking tours and activities a breeze, ensuring a hassle-free experience for travelers.
  •  Dedicated Customer Service: GetYourGuide prides itself on providing excellent customer service, assisting travelers with queries or concerns.
  •  Transparent Pricing: The platform is upfront about pricing, ensuring no hidden fees and allowing travelers to budget accordingly.

Cons of Using GetYourGuide

  • Last-Minute Tour Cancellations: Some customers have reported instances of tours being canceled at the last minute, leading to disappointment and inconvenience.
  •  Slow Customer Service Response: While GetYourGuide’s customer service is generally commendable, there have been instances where response times were slower than expected.
  •  Occasional Overpricing: A few users have voiced concerns about specific tours being overpriced compared to similar offerings elsewhere.

User Reviews and Concerns

  1. Mixed Customer Feedback: The platform has garnered a consumer rating of 3.23 stars from 473 reviews, showcasing a mix of positive and negative feedback.
  2.  Praises for Great Experiences: Many travelers have shared their positive experiences, applauding specific tours and guides for outstanding services.
  3.  Issues with Booking and Cancellation: Some customers have raised concerns about difficulties in the booking process and encountering complications when canceling and obtaining refunds.
  4.  Quality Variance: GetYourGuide relies on local providers for tour delivery, so the quality of experiences may vary from one location to another.

Ensuring a Positive Experience with GetYourGuide

To make the most of your GetYourGuide experience, consider these tips:

  1. Research and Read Reviews: Before booking any tour or activity, take the time to read reviews from previous travelers to get an idea of the quality and reliability of the offering.
  2.  Check Cancellation Policies: Familiarize yourself with the cancellation policies for each tour, as they can differ depending on the activity and the local provider.
  3.  Compare Prices and Features: Take your time booking the first tour you see; compare prices and features of similar terms to ensure you get the best value for your money.
  4.  Contact Local Providers: If possible, contact the local provider directly to gain more insights into the tour and ask any specific questions.

GetYourGuide alternative

Here are some GetYourGuide Alternatives:

  • KKday is a popular platform for booking tours and activities in Asia. It offers various experiences, from day trips to cooking classes to hiking excursions.
  •  Holibob is an excellent option for finding unique and off-the-beaten-path adventures. It focuses on local affairs, so you can know the city or town you visit more authentically.
  •  Peek is a newer platform that’s quickly gaining popularity. It offers a curated selection of tours and activities, so you can be sure you’re getting the best experience possible.
  •  Klook is an excellent option for finding deals on tours and activities. It often has discounts on popular attractions, so you can save money on your trip.
  •  Tiqets is an excellent option for booking tickets to museums, art galleries, and other attractions. It has a wide variety of tickets available to find the perfect one for your needs.
  •  Tosshead is an excellent option for finding last-minute deals on tours and activities. It often has discounts on tours about to start so you can get a great deal on your trip.
  •  Musement is an excellent option for finding tours and activities perfect for families. It has many family-friendly experiences so that you can find the perfect one for your kids.
  •  Viator is a well-known platform for booking tours and activities. It has many experiences available, so you can find the perfect one for your needs.


In conclusion, GetYourGuide is a legitimate and established platform connecting travelers with many tours and activities worldwide. While it has garnered positive feedback for its diverse offerings and user-friendly interface, it must be aware of occasional downsides like last-minute tour cancellations and potential slow customer service response. By conducting thorough research and considering user reviews, you can maximize the chances of a memorable and enjoyable experience with GetYourGuide.

FAQs: Frequently Asked Questions

What is GetYourGuide?

GetYourGuide is an online travel agency that allows you to book tours, activities, and tickets to attractions worldwide. It was founded in 2009 and is headquartered in Berlin, Germany.

How to be a tourism agency in GetYourGuide?

To become a tourism agency in GetYourGuide, you must create an account and submit your application. You will need to provide information about your company, your tours and activities, and your pricing. GetYourGuide will review your application and approve you if you meet their criteria.

Who is Tao Tao GetYourGuide?

Tao Tao is one of the co-founders of GetYourGuide. He is a Chinese entrepreneur who has a background in the travel industry. He is responsible for the company’s expansion into Asia.

How safe is it to buy tickets for Universal Studios from GetYourGuide?

It is safe to buy tickets for Universal Studios from GetYourGuide. GetYourGuide has been a reputable company in business for over ten years. They offer a secure checkout process and guarantee that your tickets will be valid.

How much for GetYourGuide for the Akaroa shore excursion?

The price for the Akaroa shore excursion on GetYourGuide varies depending on the time of year and the number of people in your party. However, you can expect to pay around $100 per person for a full-day tour.

What is the financial situation for GetYourGuide?

GetYourGuide is a profitable company. In 2022, they reported revenue of $1.2 billion. They are currently expanding into new markets, and they are developing new products and services.

Who owns GetYourGuide?

GetYourGuide is privately owned. The majority shareholder is General Atlantic, a private equity firm. Other investors include Temasek Holdings, Accel Partners, and Insight Partners.

How to get listed in GetYourGuide?

To get listed in GetYourGuide, you must create an account and submit your application. You will need to provide information about your company, your tours and activities, and your pricing. GetYourGuide will review your application and approve you if you meet their criteria.

Remember, while GetYourGuide can enhance your travel experiences, it’s essential to exercise prudence and do your research to ensure a delightful journey wherever you choose to explore!

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