Is Gigsberg Legit? | In Depth Review

Is Gigsberg Legit? An In-Depth Look


Gigsberg is an online ticket marketplace that allows people to buy and sell tickets to concerts, sports events, theater shows, and other live entertainment events. The Switzerland-based company lets users list tickets for sale and charges fees when those tickets are sold.

But is Gigsberg a legitimate business? In this article, we’ll look in-depth at Gigsberg, including user reviews, signs it’s an honest company, and some concerns raised. Learn more before deciding whether to use Gigsberg for your next ticket purchase.

Overview of Gigsberg

Before determining if Gigsberg is legit, let’s start with a quick rundown of what Gigsberg is and how it works.

What is Gigsberg?

Gigsberg is an online secondary ticket marketplace—it allows people to resell tickets they have already purchased to live events. Sellers list their tickets for sale on the site, buyers browse and purchase the tickets, and Gigsberg facilitates the transactions.

The company was founded in 2018 and is based in Switzerland. It operates in several European countries.

How does work?

Gigsberg’s model is similar to other secondary ticket marketplaces like StubHub and Vivid Seats. Sellers list tickets they want to resell at a price they choose. Buyers can search for access to specific events and purchase them through the site.

Gigsberg charges fees to both the buyer and seller. As a buyer, you’ll pay a service fee plus the cost of the ticket. As a seller, Gigsberg takes a commission on each ticket sold.

Gigsberg business model

As an online ticket marketplace, Gigsberg makes money by charging fees on ticket transactions. This incentivizes them to attract as many buyers and sellers to their site as possible.

The more tickets bought and sold, the more fees Gigsberg can collect. This model appears to be a legitimate way of doing business.

Is legit?

So how do we know if Gigsberg is a legal, genuine business? There are a few key factors to evaluate.

Trustpilot reviews

One way to gauge a company’s legitimacy is to look at online customer reviews. Gigsberg has a Trustpilot score of 3.8 out of 5 stars, based on over 800 reviews.

The reviews are mixed, with some users reporting positive experiences and others reporting negative experiences.

Positive experiences

Some of the positive Gigsberg reviews on Trustpilot praise the following:

  • Convenience of the platform
  • Wide selection of tickets
  • Fair ticket prices

Negative experiences

However, there are also many negative reviews on Trustpilot citing issues like:

  • Lack of customer support
  • Long shipping times
  • Problems with counterfeit tickets

So while the reviews show Gigsberg is an actual marketplace, they also highlight potential downsides.

Tips for buying tickets safely

Because all secondary ticket sites carry some risk, it’s wise to take precautions when buying tickets:

  • Research thoroughly – Read reviews of the seller and platform before purchasing.
  • Check seller ratings – Buy only from highly rated sellers with many positive reviews.
  • Use credit card – For buyer protection in case you receive fraudulent tickets.
  • Be aware of risks – Secondary sites have more risk than primary sellers.

If you decide to use Gigsberg, following those tips can help avoid problems.

Signs Gigsberg is a legitimate business

Despite the mixed reviews, there are several indicators that Gigsberg is a legal, genuine company:

  • It’s a registered business with corporate headquarters.
  • The website has terms of use, privacy policy, and other legal pages.
  • Gigsberg uses standard business practices like seller fees.
  • Reviews show that tickets are being fulfilled and delivered.
  • The company has responded to some negative reviews.

These signs point to Gigsberg being an actual marketplace and not a scam.

Concerns about Gigsberg

However, Gigsberg does appear to have some issues that buyers and sellers should be aware of.

Customer support issues

Many negative reviews cite inferior customer service. Users report it’s tough to reach Gigsberg for support.

Shipping delays

There are also complaints of tickets arriving late or not at all. Late deliveries can mean missing the event.

Counterfeit tickets

Some buyers claim to have received fake or invalid tickets, which is a concern—checking tickets carefully before the event is recommended.


In summary, Gigsberg seems to be a legitimate company based on trust factors like business registration, site policies, and fulfillment of orders. However, the many negative reviews suggest buyers and sellers should use the platform cautiously.

Do your research, follow ticket-buying safety tips, and weigh the risks before using Gigsberg or any secondary ticket marketplace. You can take advantage of the potential deals safely with the proper precautions.


Is Gigsberg trustworthy?

Gigsberg appears to be a legitimate marketplace, but the mixed reviews suggest buyers and sellers should exercise caution when using it. Do your research before buying tickets.

How does Gigsberg make money?

Gigsberg charges service fees to buyers and commission fees to sellers on each ticket transaction. This is standard practice for secondary ticket marketplaces.

What are some Gigsberg complaints?

Many Gigsberg reviews cite poor customer service, shipping delays, and invalid tickets. Users should be aware of these issues before buying or selling on Gigsberg.

Does Gigsberg have hidden fees?

Gigsberg does charge buyer service fees and seller commissions in addition to the ticket price. These fees are generally disclosed during the transaction process.

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