is justanswer legit? Review, scam, or Safe?

Is JustAnswer Legit?

In today’s fast-paced world, finding answers to our questions has never been easier. With the advent of online platforms like JustAnswer, getting expert advice from the comfort of our homes is just a few clicks away. But amidst the convenience arises the question – is JustAnswer legit? Let’s delve into the pros and cons of this popular Q&A service to find out.

Understanding What is JustAnswer?

JustAnswer is an online platform that aims to connect users with experts across various fields, such as medicine, law, automotive, tech, and more. The concept is simple yet effective – users can ask questions and receive answers from verified experts for a fee. This service operates 24/7, making it highly convenient for those seeking immediate solutions to their queries.

justanswer reviews

Trustpilot and JustAnswer are two popular online platforms that allow customers to connect with businesses and experts to get reviews, ratings, answers, and advice.

Trustpilot is a customer review website where users can read and write reviews for businesses to help other consumers make informed decisions. According to over 30,000 reviews on Trustpilot, JustAnswer has an average rating of 4.2 out of 5 stars. This indicates that most customers have had positive experiences using JustAnswer’s services.

The most common pros mentioned in Trustpilot reviews of JustAnswer include the following:

  • They got quick, knowledgeable answers from experts within minutes of asking a question. Many customers felt the experts were qualified and gave helpful advice.
  • Reasonable prices for the level of service provided. Customers felt the fees charged by experts were fair compared to consulting a personal expert.
  • Convenient access to professionals 24/7 across many topics like law, home repair, medicine, tech support, etc.

Some of the most common complaints about JustAnswer on Trustpilot include:

  • Misleading or unexpected fees are being charged without explicit notification. Some felt signup and pricing were not transparent enough.
  • Poor quality or unhelpful answers from some experts. Though many are knowledgeable, some customers got incorrect or vague information.
  • Difficulty getting refunds for unsatisfactory services. Customers felt the refund policy was stringent.
  • She felt scammed by experts who provided incomplete answers to get more money., the UK site, has a slightly lower Trustpilot rating of 4 out of 5 stars based on around 14,000 reviews. The feedback on the UK site echoes much of the same pros and cons as the US version.

Most customers seem satisfied with JustAnswer, but there are some areas for improvement, according to Trustpilot reviews, especially around pricing transparency and the quality assurance of experts. Doing research and vetting experts carefully is advised when using the platform.

The Pros of Using JustAnswer

Convenience at Your Fingertips: The most significant advantage of JustAnswer is its accessibility. Whether it’s the middle of the night or a busy workday, you can post your question from any device and get expert assistance promptly.

Affordable Expertise: Opting for JustAnswer can be a cost-effective alternative to in-person consultations. It offers a budget-friendly solution for seeking advice from professionals in various fields.

Experienced and Verified Experts: JustAnswer boasts a rigorous vetting process for its experts. The platform claims to have industry professionals with years of experience, ensuring users receive credible answers to their questions.

Transparent Pricing: One of the reassuring features of JustAnswer is its upfront pricing model. Before asking a question, users can view the price, eliminating any surprises or hidden charges.

The Cons of Using JustAnswer

Billing Practices Under Scrutiny: Despite the platform’s claims of transparent pricing, some users have raised concerns about JustAnswer’s billing practices. Complaints include confusion over charges and being billed for services they did not utilize.

Mixed Reviews on Customer Service: Another area of contention is the customer service provided by JustAnswer. Some users have reported slow responses and unhelpful interactions when dealing with issues related to the platform.

Varied Quality of Answers: The reliability of the answers on JustAnswer can vary depending on the individual expert. While many users have had positive experiences, others have encountered responses that fall short of expectations.

Tips for a Smooth JustAnswer Experience

  1. Check Reviews and Testimonials: Before signing up for JustAnswer, it’s prudent to read reviews and testimonials from previous users. This will give you valuable insights into the platform’s performance and potential drawbacks.
  2. Be Clear and Concise: When posting your question, be clear and concise. This ensures that the expert can quickly grasp your query and provide a precise answer.
  3. Stay Informed about Pricing: Take advantage of the platform’s transparent pricing system. Always review the cost of each question before proceeding.
  4. Consider a Second Opinion: If you receive an answer that doesn’t satisfy your query, don’t hesitate to seek a second opinion from another expert.

Is justanswer legit to work for?

JustAnswer is a platform that connects customers with verified experts in various fields, such as law, medicine, finance, etc. Customers can ask questions and get answers from the experts for a fee.

According to the online reviews, JustAnswer is legit and has many satisfied customers and experts. However, there are also some drawbacks and challenges that you should be aware of before working for them.

Some of the pros of working for JustAnswer are:

  • You can work from home and set your hours.
  • You can choose the questions you want to answer and get direct feedback from customers.
  • You can learn new things and share your expertise with others.
  • You can earn extra income depending on your performance and ratings.

Some of the cons of working for JustAnswer are:

  • The pay is low compared to other platforms and may change weekly
  • The work is inconsistent and depends on the demand and supply of questions and answers
  • The management is not very supportive or transparent and may ignore suggestions and problems
  • The platform tries to upsell customers, which may create unrealistic expectations or dissatisfaction

Overall, working for JustAnswer may be a good option for people looking for a flexible side job that allows them to use their skills and knowledge. However, it may only suit some who expect a stable income, a supportive work environment, or high customer satisfaction.

JustAnswer Domain information
RegistrarCSC Corporate Domains, Inc.
Registered OnSeptember 10, 2004
Expires OnSeptember 10, 2026
Updated OnMarch 12, 2021
StatusclientTransferProhibited <br> serverDeleteProhibited <br> serverTransferProhibited <br> serverUpdateProhibited
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The Verdict

So, is JustAnswer legit? As with any service, the answer lies in the eye of the beholder. For many, JustAnswer offers a convenient and cost-effective way to tap into the knowledge of experts across various fields. However, it’s essential to approach the platform with an awareness of potential drawbacks and the importance of understanding the terms and conditions.

JustAnswer Alternative

Here Are 15 JustAnswer Altrenativs

  • Ask an Expert: Ask an Expert is a website that connects users with experts in various fields. The service is free, but you must pay a question fee.
  • GetHuman: GetHuman is a website that helps you contact customer service representatives. The service is free, and you can contact companies in various industries.
  • LivePerson: LivePerson is a customer service software company that provides live chat and other support services to businesses. You can use LivePerson to contact customer service representatives from various companies.
  • ProSapient: ProSapient is a company that provides expert advice and consulting services. You can use ProSapient to get advice from experts in various fields, including business, law, and technology.
  • Quora: Quora is a question-and-answer website where users can ask questions and get answers from other users. The service is free to use, and there are experts in various fields on Quora.
  • Thumbtack: Thumbtack is a website that connects users with local professionals. You can use Thumbtack to find professionals in various fields, including home improvement, legal services, and healthcare.
  • Yelp: Yelp is a website that helps users find businesses and services in their area. You can use Yelp to find companies that offer expert advice or services.
  • DrOnDemand: DrOnDemand is a telehealth company that provides online doctor visits. You can use DrOnDemand to see a doctor for various medical issues, including urgent care, chronic conditions, and mental health.
  • Zocdoc: Zocdoc is a website that helps users find and book doctor appointments. You can use Zocdoc to find doctors in various specialties, including primary care, specialists, and mental health providers.
  • HealthTap: HealthTap is a website that connects users with doctors and other healthcare providers. You can use HealthTap to ask questions, get advice, and book appointments with doctors.
  • MedHelp: MedHelp is a website that provides medical information and support to patients. You can use MedHelp to ask questions, get advice, and connect with other patients.
  • LegalZoom: LegalZoom is a company that provides legal services online. You can use LegalZoom to create legal documents, get legal advice, and file legal paperwork.
  • Upwork: Upwork is a website that connects freelancers with businesses. You can use Upwork to find freelancers who can provide expert advice or services.
  • Fiverr: Fiverr is a website that connects freelancers with businesses. You can use Fiverr to find freelancers who can provide expert advice or services cheaply.

Many viable alternatives to JustAnswer can provide users expert advice and information across various topics and fields. Sites like Ask an Expert, Quora, and Upwork, connect users to experts directly, while services like GetHuman and DrOnDemand focus on specific areas of expertise like customer service and healthcare.

The key differences between the options are the types of experts available; convenience features like 24/7 access, costs and fees, and supplemental services offered. By evaluating factors like the field of expertise required, budget, and desired features like real-time communication, users can determine which alternative platform makes the most sense for their specific needs and circumstances. While no one service is the perfect replacement for JustAnswer, there are now more choices than ever for those seeking specialized knowledge and advice online.


In conclusion, JustAnswer can be a valuable tool for getting expert advice and answers to your burning questions. Its convenience, affordability, and access to experienced professionals are undeniably attractive features. However, like any online service, exercising caution and understanding the platform’s intricacies is crucial for a positive experience.

If you decide to use JustAnswer, remember the above tips to maximize your chances of fruitful interaction. Remember, knowledge is power, and with JustAnswer, you can empower yourself with insights from experts worldwide.

FAQs about JustAnswer

  1. Is JustAnswer a free service?
    No, JustAnswer is not a free service. Users must pay a fee for asking questions and receiving answers from experts.
  2. Are the experts on JustAnswer verified?
    Yes, JustAnswer claims to have a stringent vetting process for its experts to ensure their credibility and qualifications.
  3. Can I get a refund if I’m not satisfied with the answer?
    JustAnswer has a satisfaction guarantee, and in some instances, you may be eligible for a refund if you’re dissatisfied with the provided answer.
  4. Can I use JustAnswer for medical emergencies?
    No, JustAnswer is not suitable for medical emergencies. Contact your local healthcare provider or emergency services for urgent medical attention.
  5. Are there limitations to the types of questions I can ask?
    JustAnswer has guidelines on the types of questions that can be asked. Ensure your queries comply with their terms and conditions.
  6. How long does it take to get an answer?
    The response time on JustAnswer can vary depending on the question’s complexity and the experts’ availability. Some answers may arrive quickly, while others could take longer.
  7. Can I request a specific expert?
    While JustAnswer doesn’t have a feature to select a specific expert, you can revisit the platform and hope to connect with an expert you’ve previously interacted with.
  8. Is my personal information safe on JustAnswer?
    JustAnswer claims to prioritize user privacy and takes measures to protect personal information. However, exercise caution while sharing sensitive details online.

Remember, JustAnswer, like any service, has its advantages and limitations. Be an informed user, and you can harness the benefits of this platform effectively.

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